Refund policy
At Vaverto, your comfort and satisfaction matter to us. We take pride in offering high-quality sleep and travel products, and we want you to feel confident with every purchase. If something does not feel right, we are here to help.
Returns
We accept returns on regular-priced items only.
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Items must be returned within 30 days of delivery
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Products must be unused, unwashed, and in original packaging
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All accessories, covers, and carry bags must be included
Please note that sale or discounted items are not eligible for refunds.
Non-Refundable Items
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Sale or clearance items
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Items marked as final sale
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Products showing signs of use, damage, or improper handling
Exchanges
We only replace items if they are defective or damaged.
If you received a defective product and need an exchange for the same item, please contact us with your order number and clear photos of the issue. Once approved, we will guide you through the exchange process.
Late or Missing Refunds
If you have not received your refund yet:
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First, check your bank account again
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Then contact your credit card company, as processing times may vary
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If the issue persists, please reach out to our support team for assistance
Refunds are typically processed within 7–10 business days after the returned item is received and inspected.
Shipping for Returns
Customers are responsible for return shipping costs unless the item is defective or incorrect.
To return your product, please mail it to:
Vaverto Returns Department
[Insert Return Address Here]
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us immediately with photos and your order details. We will resolve the issue as quickly as possible at no additional cost to you.
Need Help?
If you have questions about returns, refunds, or exchanges, feel free to contact us:
Email: support@vaverto.com
Business Hours: Monday to Friday, 9 AM – 5 PM