Refund policy

Refund & Returns Policy

At Vaverto, your comfort is the whole point. Every pillow comes with a 30-night trial — sleep on it, and if it is not right for you, send it back.

The 30-Night Trial

A pillow cannot be judged in a shop. Sleep on your Vaverto pillow for up to 30 nights from the day it arrives. If it does not suit you, write to us and we will start a return.

  • Return requests must be made within 30 days of delivery
  • The pillow may be slept on. Normal use during the trial does not affect your eligibility
  • Please send the pillow back with its removable cover, and the original box where you still have it
  • Items must be free of stains, tears, strong odours or damage beyond normal trial use

Discounted Items

Items bought on promotion or with a discount code are covered by the same 30-night trial. Refunds are issued for the amount you actually paid.

Only two things are excluded:

  • Items sold as clearance
  • Items clearly marked "final sale" at the time of purchase

How to Start a Return

  1. Email support@vaverto.com with your order number and the reason for the return
  2. We reply within 1–2 business days with return instructions and the return address
  3. Send the item back using a trackable service
  4. Once it arrives and has been inspected, we issue your refund

Please contact us before shipping anything back. Returns that arrive without prior approval take longer to process.

Return address

Vaverto Returns Department [FULL RETURN ADDRESS — COMPLETE THIS BEFORE PUBLISHING]

Return Shipping Costs

Situation Who pays return shipping
Trial return / change of mind Customer
Defective, damaged or incorrect item Vaverto, in full

We recommend a trackable service. We cannot refund a parcel that never reaches us and has no tracking to prove it was sent.

Refunds

Refunds go back to your original payment method within 7–10 business days after the returned item is received and inspected.

  • The refund covers the price you paid for the item
  • Original shipping charges, where any were paid, are not refunded — unless the item was defective, damaged or incorrect, in which case they are

If your refund has not shown up:

  1. Check your bank account once more
  2. Contact your card issuer — processing times vary between banks
  3. If it still has not arrived, write to us and we will trace it

Exchanges

We replace any item that arrives defective or damaged. Send us your order number and clear photos of the problem. Once approved, we ship a replacement of the same item at no cost to you.

If you simply want a different size, place a new order and return the original under the 30-night trial.

Damaged or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, contact us with photos and your order details. We will resolve it at no additional cost to you — you will not pay return shipping, and you can choose a replacement or a full refund.

Please let us know within 30 days of delivery.

Need Help?

Email: support@vaverto.com Hours: Monday to Friday, 9 AM – 5 PM (ET)

A person reads and answers every message.