Frequently asked questions
Everything we are asked about the pillow, the order and what happens after it arrives. If your question is not here, write to us — a person answers.
About the pillow
What is the pillow made of?
A gel-infused memory foam core with a ventilated, open-cell structure, wrapped in a removable cover of viscose derived from bamboo. The foam is CertiPUR-US® certified, which means it is tested by an independent programme for content, emissions and durability.
Which sleeping position is it for?
Side, back and stomach. The memory foam contours around your head and neck rather than holding one fixed shape, which is why the same pillow suits all three.
What sizes are there?
Standard, Queen and King. You pick the size for each pillow in your order — a two-pillow bundle can be one Queen and one King if that is what the two of you sleep on.
Does it sleep hot?
The core is gel-infused and ventilated, and the cover is breathable, so heat moves away instead of being trapped against the fabric. It is the point of the design, and it is what most reviewers mention first.
How do I clean it?
The cover unzips and goes in the machine. The foam core itself should not be washed or soaked — spot clean it and let it dry fully before putting the cover back on.
It arrived flat. Is that normal?
Yes. The pillow ships vacuum-sealed to keep the box small. Unwrap it and leave it out; customers report it takes anywhere from a few hours to a full day to regain its shape.
Orders and delivery
When will my order arrive?
Delivery time depends on your address and the method you pick at checkout. Every available option and its cost is shown before you pay.
Can I return it?
Return regular-priced items within 30 days of delivery, unused, unwashed and in their original packaging. Defective or damaged items are replaced. The full terms are in our refund policy.
Do you have an offer for more than one pillow?
Yes — the price per pillow drops when you take two or three, and the saving is shown on the product page before you add to cart.
Is checkout secure?
Every payment runs through Shopify’s PCI-compliant checkout. We never see or store your card details.
Where do the reviews come from?
The rating on our pages — 4.3 from 8,125 reviewers — is the Amazon rating for this pillow. The clips in the customer section were sent to us by people who bought it.
How do I reach a person?
Use the contact form — name, email and your question. We answer every message ourselves.
